Refund policy
At Creydo, we are committed to providing high-quality home supplies and ensuring customer satisfaction. Please review our return and refund policy below for information on how we handle returns and refunds.
Returns
We do not accept returns on home supplies under the following conditions:
- Condition: The item must be unused, in its original condition, and with all packaging intact.
- Items showing signs of wear, installation, modification, or misuse will not be eligible for a refund or exchange.
- Products must be properly packaged for return shipping to prevent damage in transit. Items damaged due to poor packaging may not qualify for a refund.
- Non-Returnable Items: Certain products, such as clearance items, custom-made goods, and perishable items, may not be eligible for return. These will be clearly indicated at the time of purchase.
To initiate a return, please contact us at [insert contact email] with your order number and reason for the return. Our team will guide you through the return process.
Please note:
- Return Shipping: Customers are responsible for return shipping costs, unless the item is defective or incorrect.
Refunds
Refunds will be granted in the following circumstances:
- The returned item meets all return conditions outlined above.
- You receive a defective or incorrect item (with supporting evidence provided).
Refunds will be processed within 7-14 business days after we receive and inspect the returned item. The refund will be credited back to your original payment method. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Non-Refundable Items
We do not offer refunds for:
- Items marked as "Final Sale."
- Gift cards or promotional items.
- Products that have been used or damaged after delivery.
If you have not received your refund within 14 business days after confirmation:
- Check your bank account again.
- Contact your credit card provider, as posting delays may occur.
- Contact your bank.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us within **24 hours** of receiving your order. Include photos and a detailed description of the issue, and we will work with you to resolve it promptly.
- Damaged or Defective Items: If you received a faulty or damaged product, CREYDO will cover the cost of return shipping, provided the return request is made within 7 days of receipt.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original product and place a new order.
- Change of Mind: If you wish to return an item simply because you no longer want it, you will be responsible for all return shipping costs.
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Shipping Considerations
We recommend using a trackable shipping service or purchasing shipping insurance for items valued over R450. CREYDO cannot guarantee receipt of returned items without tracking information. Delivery times for replacement items may vary based on location.
Contact Information
If you have any questions about our Return and Refund Policy, please contact us at Credodabrand312@gmail.com. We are happy to assist you!